BEST PRACTICE MANAGEMENT

HBC Limited

Best Practice Awards 2008

Best Practice Management was celebrating Best Practice Awards ceremony at its 9^th anniversary this year on 6^th November 2008 at Langham Hotel, Mongkok, Hong Kong. It was a full day packed with 30 round tables VIPs and Corporate Guests, and 20 expo tables with lots of best practice insights and ideas exchange to make a corporation more evolving in their organizational behavior, market leadership, more profitable and yet socially responsible in the business environment. This is one of our annual events with its highlights on 10 different categories of best practice awards presentation by senior representatives from the winning companies.

This year, we are very delighted and grateful to have Langham Place, Mongkok, Hong Kong to be the gold sponsor and AIA-JF to be the coffee break sponsor. Some of other Category sponsors are: HSBC, Hysan Development Co. Ltd, Citibank (HK) Ltd.; Neo Derm Group Ltd; PCCW Ltd.; NWS Holdings and CLP.

We would like to record our deep appreciation for our guests of honors, Mr. Robert Agnew, President, Irish Chamber of Commerce and Mrs. Teresa B.K. Tsien, Vice-chairman (External), Hong Kong Alzheimer's Disease Association for their meaningful messages on companies operating at its highest standard of excellence by embracing the best practice to add an edge in their business and the growing importance of being socially responsible enterprise to make this world a better place.

Opening Remarks by Directors of Best Practice Management, Mr Sidney Yuen and Mr Ronnie Ng

Speech by the guest of honor, Mr. Robert Agnew, President, Irish Chamber of Commerce

Speech by the guest of honor, Mrs. Teresa B.K. Tsien, Vice-chairman (External), Hong Kong Alzheimer's Disease Association

The Winners of Best Practice Awards2008 are:

Awards Categories	Winning Companies	Representative
Best Practice in Corporate Social Responsibility	HSBC	Ms. Teresa AU, Head of Corporate Sustainability Asia Pacific Region
Best Practices in Customer Experience Management	Citibank Hong Kong Limited	Ms Amy Moy, Head of Service Quality
Best Practices in Employee Involvement	CLP	Mr H. S Chan, Group HR Manager, Employee Relations & Communications
Best Practices in Enterprise Governance	Shui On Land Limited	Mr. Willie Uy, Director of Legal Affairs and Company Secretary
Best Practices in Leadership By Example	Urban Group	Ms. Charlotte Chu, Senior Group Manager - Admin and Supply Chain
Best Practices in Process Innovation	PCCW Limited	Mr. Reno Tse, Sales Manager, Consumer Sales and Channel
Best Practices in Project Leadership	Hysan Development Co. Ltd.	Mr. Mark Tung, Head of Corporate Communications
Best Practices in Supply Chain Management	Leo Paper Group (Hong Kong) Ltd	Ms Miranda Lau, Executive Secretary
Best Practices in Technology Deployment	HSBC	Mr. Bill Currie, Regional Head of IT Group Systems and Relationship Director PFS
Best Practices in Training & People Development	MTR Corporation Ltd.	Mr. Luk Kin Ping, Vincent, General Manager-Human Resources
		Mr. Lo Tze Shut, Ringo, Head of Corporate Efficiency

We'd like to thank the following companies for sponsoring the Best Practice Awards2008

Sponsor Type	Sponsoring Companies	Representative
Gold Sponsor	Langham Place , Mongkok , Hong Kong	Ms Katie Malone, Director of Communications
Coffee Break Sponsor	AIG Global Pensions - Asia	Mr K K Low, Assistant Vice President & Regional Business Development Director
Corporate Social Responsibility category sponsor	Hysan Development Company Limited	Mr. Mark Tung, Head of Corporate Communications
Customer Experience Management category sponsor	CLP	Mr Chow Tang Fai, Director, Marketing & Customer Services
Enterprise Governance category Sponsor	NWS Holdings Limited	Ms Maria Cheung, Assistant General Manager – Corporate Communication
Employee Involvement Category Sponsor	Neo Derm Group Limited	Mr. Lim Meng Teng, Managing Director
Leadership By Example category sponsor	PCCW Limited	Ms Pauline Chan,Manager, Customer Experience
Supply Chain Management category sponsor	HSBC	Mr Christopher Ho, Senior Executive, Head of Banking Operations, AMH
Training & People Development category sponsor	Citibank (Hong Kong) Limited	Mrs Maisie Lam, Country Human Resources Director
Media Sponsor	HK Economic Times	Mr Wally Chan, Executive Director & Chief Financial Officer

Winners and Sponsors Representatives

Mr. Mark Tung, Head of Corporate Communications of Hysan Development Company Ltd . presented the award trophy to the Best Practice Awards2008 winner in Corporate Social Responsibility, Ms. Teresa Au, Head of Corporate Sustainability Asia Pacific Region of HSBC

Mr Chow Tang Fai, Director,Marketing & Customer Services of CLP presented the award trophy to the Best Practice Awards2008 winner in Customer Experience Management, Ms Amy Moy,Head of Service Quality of Citibank Hong Kong Limited

Mr. Lim Meng Teng, Managing Director of Neo Derm (HK) Limited presented the award trophy to the Best Practice Awards2008 winner in Employee Involvement, Mr H. S Chan, Group HR Manager, Employee Relations & Communications of CLP

Ms Maria Cheung, Assistant General Manager,Corporate Communication of NWS Holdings Limited presented the award trophy to the Best Practice Awards2008 winner in Enterprise Governance, Mr. Willie Uy, Director of Legal Affairs and Company Secretary of Shui On Land Limited

Ms Pauline Chan,Manager, Customer Experience of PCCW Limited presented the award trophy to the Best Practice Awards2008 winner in Leadership By Example, Ms. Charlotte Chu, Senior Group Manager - Admin and Supply Chain of Urban Group

Ms Katie Malone, Director of Communications of Langham Place, Mongkok, Hong Kong presented the award trophy to the Best Practice Awards2008 winner in Process Innovation, Mr. Reno Tse, Sales Manager, Consumer Sales and Channel of PCCW Limited

Mr. Robert Agnew, President, Irish Chamber of Commerce presented the award trophy to the Best Practice Awards2008 winner in Project Leadership, Mr. Mark Tung, Head of Corporate Communications, Hysan Development Co. Ltd.

Mr Christopher Ho, Senior Executive, Head of Banking Operations, AMH of HSBC presented the award trophy to the Best Practice Awards2008 winner in Supply Chain Management, Ms Miranda Lau, Executive Secretary of Leo Paper Group (Hong Kong) Ltd

Mr K K Low, Assistant Vice President & Regional Business Development Director of AIG Global Pensions - Asia presented the award trophy to the Best Practice Awards2008 winner in Technology Deployment, Mr. Bill Currie, Regional Head of IT Group Systems and Relationship Director PFS of HSBC

Mrs Maisie Lam, Country Human Resources Director of Citibank (Hong Kong) Limited prsented the award trophy to the Best Practice Awards2008 winner in Training & People Development, Mr. Luk Kin Ping, Vincent, General Manager-Human Resources and Mr. Lo Tze Shut, Ringo, Head of Corporate Efficiency of MTR Corporation Limited

Mr Sidney Yuen, Director of Best Practice Management present a "thank you memento" to our guest of honor, Mr. Robert Agnew, President of Irish Chamber of Commerce

Mr Sidney Yuen, Director of Best Practice Management present a "thank you memento" to our guest of honor, Mrs. Teresa B.K. Tsien, Vice-chairman (External), Hong Kong Alzheimer's Disease Association

Mrs. Teresa B.K. Tsien, Vice-chairman (External), Hong Kong Alzheimer's Disease Association present a "thank you memento" to our gold sponsor, Ms Katie Malone, Director of Communications of Langham Place Mongkok, Hong Kong

Mr Ronnie Ng, Director of Best Practice Management present a "thank you memento" to the Coffee Break Sponsor, Mr K K Low, Assistant Vice President & Regional Business Development Director of AIG Global Pensions - Asia

Mr Ronnie Ng, Director of Best Practice Management present a "thank you memento" to the sponsor of the Best Practice Awards in Corporate Social Responsibility category, Mr. Mark Tung, Head of Corporate Communications of Hysan Development Company Ltd

Mr Ronnie Ng, Director of Best Practice Management present a "thank you memento" to the sponsor of the Best Practice Awards in Customer Experience Management, Mr Chow Tang Fai, Director, Marketing & Customer Services of CLP

Mr Ronnie Ng, Director of Best Practice Management present a "thank you memento" to the sponsor of the Best Practice Awards in Enterprise Governance, Ms Maria Cheung, Assistant General Manager, Corporate Communication of NWS Holdings Limited

Mr Ronnie Ng, Director of Best Practice Management present a "thank you memento" to the sponsor of the Best Practice Awards in Employee Involvement, Mr. Lim Meng Teng, Managing Director of Neo Derm (HK) Limited

Mr Ronnie Ng, Director of Best Practice Management present a "thank you memento" to the sponsor of the Best Practice Awards in Leadership By Example-Ms Pauline Chan,Manager, Customer Experience of PCCW Limited

Mr Ronnie Ng, Director of Best Practice Management present a "thank you memento" to the sponsor of the Best Practice Awards in Supply Chain Management-Mr Christopher Ho, Senior Executive, Head of Banking Operations, AMH of HSBC

Mr Ronnie Ng, Director of Best Practice Management present a "thank you memento" to the sponsor of the Best Practice Awards in Training & People Development- Mrs Maisie Lam, Country Human Resources Director of Citibank (Hong Kong) Limited

Mr Ronnie Ng, Director of Best Practice Management present a "thank you memento" to the media sponsor, Mr Wally Chan, Executive Director & Chief Financial Officer of Hong Kong Economic Times

Winners Sharing Sessions

1. Best Practices in Customer Experience Management:

Ms Amy Moy, Head of Service Quality, Citibank (Hong Kong) Ltd.

2. Best Practices in Project Leadership:

Mr. Mark Tung, Head of Corporate Communications, Hysan Development Company Ltd.

3. Best Practices in Enterprise Governance:

Mr. Willie Uy, Director of Legal Affairs and Company Secretary, Shui On Land Limited

4. Best Practices in Corporate Social Responsibility

Mr. William Chiu, Senior Corporate Sustainability Manager, Asia Pacific Region, HSBC

5. Best Practices in Process Innovation

Mr. Mark Liu, Assistant General Manager, Quality and Customer Care Management, PCCW Ltd

6. Best Practices in Leadership By Example:

Ms. Jaime Wong, Senior Admin and Supply Chain Manager , Urban Group

7. Best Practices in Technology Deployment:

Mr. Bill Currie, Regional Head of IT Group Systems and Relationship Director PFS, HSBC

8. Best Practices in Training & People Development:

Mr. Tsang Wing Cheong, Chester, Management Training & Development Manager, MTR Corporation Ltd. and Mr. Chan Kwok Wai, Weller, Acting Infrastructure Maintenance Manager-ISL&TKL, MTR Corporation Ltd.