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HBC Limited
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Best Practice Awards
2003
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On November 4, 2003, Best Practice Management held
their annual Best Practice Awards–Best Practice Awards 2003
at Sheraton Hotel & Towers. Best practitioners in eight categories,
namely: Supply Chain Management, Training & People Development,
Technology Deployment, Innovation, Simplicity, Corporate Governance,
Customer Relationship Management and Outsourcing were awarded
the Best Practice Awards 2003.
We are honored to have Dr. Eden Woon, CEO of Hong
Kong General Chamber of Commerce and Honorable Bernard Chan, Chairperson
of Hong Kong Council of Social Service to be the guests of honor
for the Awards Ceremony. Dr. Woon delivered a keynote speech on
“CEPA: Hong Kong looks ahead” while Honorable
Bernard Chan delivered a speech on “Caring Companies: How
Hong Kong’s corporate sector is helping to build a caring
and cohesive society”.
Following the awards ceremony, the winners shared their best practices
with the delegates through best practices briefing.
The winners of Best Practice Awards 2003 are:
| Award Categories |
Winning Companies |
Representatives |
| Training
and People Development |
HSBC |
Mr. Steve Tait, Head of Human Resources Asia
Pacific |
| Outsourcing |
BUPA Health Insurance. |
Mr. Keith Biddlestone, Managing Director |
| Customer
Relationship Management |
Invesco Asia Ltd. |
Ms. Kerry Ching, Director, Head of Institutional
Business |
| Technology
Deployment |
Hysan Development Company Ltd. |
Mr. Michael Lee, Managing Director |
| Innovation |
Urban Group |
Dr. Edmond Cheng, Managing Director |
| Simplicity |
Octopus Cards Ltd. |
Mr. Eric Tai, Chief Executive Officer |
| Corporate
Governance |
CLP Holdings Ltd. |
Mr. Andrew Brandler, Group Managing Director |
| Supply
Chain Management |
Exel |
Mr. Roland Chong, Director, China |
We’d like to thank the following companies
for sponsoring the Best Practice Awards 2003
| SPONSORING
COMPANIES |
Sponsor
Type |
Representatives |
| Urban Group |
Silver Sponsor |
Dr. Edmond Cheng, Managing Director |
| AIA-JF |
Luncheon Sponsor |
Mr. Peter Crewe, Vice President |
| MTR Corporation Limited |
Training & Development Category Sponsor |
Mr Francis Mok, Management Training & Development
Manager |
| Fuji Xerox (Hong Kong) Limited |
Outsourcing Category Sponsor |
Mr. Simon Li, Director, Business Process &
Information Management |
| Synergis Management Services Limited |
CRM Category Sponsor |
Mr. C.H. Fan, Managing Director |
| Best Western Rosedale on the Park |
Technology Deployment Category Sponsor |
Mr. Lenny Wong, Resident Manager |
| PCCW Ltd |
Innovation Category Sponsor |
Ms Pauline Chan,AVP, Q & E |
| Apogee Communications Limited |
Simplicity Category Sponsor |
Mr. Daniel Szuc, Principal Usability Consultant |
| East Asia Heller Limited |
Supply Chain Management Category Sponsor |
Mr. Honda Cheng, Director of Business & Corporate
Development |
| Hysan Development Co. Ltd |
Best Practice Awards Supplement Sponsor |
Ms. Holly Lau,Head of Corporate Communications |
| HSBC |
Marketing Sponsor |
Ms. Teresa Au, Head of Training & Employee
Development, Hong Kong & Asia Pacific |
| Sheraton Hong Kong Hotels & Towers |
Welcome Coffee Sponsor |
Ms Connie Leung, Catering Sales Manager |
| Hongkong Post |
Morning Coffee Sponsor |
Ms. Fiona Tsang,Senior Manager (Product Development) |
| Hartford Institute |
Exhibition Sponsor |
Ms Ada Ni, Deputy Director |
| Exel |
Exhibition Sponsor |
Mr. Roland Chong, Director, China |
| Hong Kong Economic Times |
Media Sponsor |
Ms. Ada Chan, Marketing Director |
| Hong Kong Science & Technology Parks |
Supporting Organization |
Mr. S.H. Pau,Vice President of Projects |
Over 300 business executives from different industries
had attended the function.
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From left to right(Upper Row): Honda Cheng,
Francis Mok, C.H Fan,Roland Chong,Bernard Chan,Lenny Wong,Steve
Tait,Andrew Brandler,Keith Biddlestone,Simon Li
(Lower Row):Ronnie Ng,Eric Tai, Pauline Chan,Edmond Cheng,Sidney
Yuen,Kerry Ching,Michael Lee, Daniel Szuc |
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Guest of Honor & Keynote Speaker: Dr Eden Woon,
CEO, Hong Kong General Chamber of Commerce |
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Guest of Honor & Keynote Speaker: Honourable Bernard
Chan, Chairperson, HK Council of Social Service |

Mr Francis Mok, Management Training & Development
Manager of MTR Corporation Limited presents trophy to the Best Practice
Winner of Training & People Development, Mr. Steve Tait, Head
of Human Resources Asia Pacific of HSBC |
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Mr. Simon Li, Director, Business Process & Information
Management of Fuji Xerox Hong Kong Ltd presents trophy to the Best
Practice Winner of Outsourcing, Mr. Keith Biddlestone, Managing Director
of Bupa Asia Pacific |

Mr. C.H. Fan, Managing Director of Synergis Holdings
Ltd presents trophy to the Best Practice Winner of Customer Relationship
Management, Ms. Kerry Ching,Director, Head of Institutional Business
of Invesco (Asia) Ltd |
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Mr. Lenny Wong, Resident Manager of Best Western Rosedale
on the Park presents trophy to the Best Practice Winner of Technology
Deployment, Mr. Michael Lee, Managing Director of Hysan Development
Company Limited |

Dr. Edmond Cheng, Managing Director of Urban Group
presents trophy to the Best Practice Winner of Corporate Governance,
Mr. Andrew Brandler, Group Managing Director of CLP Holdings Ltd |
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Ms Pauline Chan,AVP, Q & E of PCCW Ltd presents
trophy to the Best Practice Winner of Innovation, Dr. Edmond Cheng,
Managing Director of Urban Group |

Mr. Daniel Szuc, Principal Usability Consultant of
Apogee Communications Limited presents trophy to the Best Practice
Winner of Simplicity, Mr. Eric Tai, Chief Executive Officer of Octopus
Cards Limited |
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Mr. Honda Cheng,Director of Business & Corporate
Development of East Asia Heller Ltd presents trophy to the Best Practice
Winner of Supply Chain Management, Mr. Roland Chong, Director, China
of Exel |

Mr Sidney Yuen, Director of Best Practice Management
presents a "thank you memento" to our Silver Sponsor, Dr.
Edmond Cheng, Managing Director, Urban Group |
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Mr Ronnie Ng, Director of Best Practice Management
Group presents a "thank you memento" to our Luncheon Sponsor,
Mr. Peter Crewe, Vice President, AIG International Retirement Savings
Group |

Mr Sidney Yuen, Director of Best Practice Management
presents a "thank you memento" to our Training & People
Development Category Sponsor, Mr Francis Mok, Management Training
& Development Mgr, MTR Corporation Limited |
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Mr Ronnie Ng, Director of Best Practice Management
Group presents a "thank you memento" to our Outsourcing
Category Sponsor, Mr. Simon Li, Director, Business Process & Information
Management of Fuji Xerox HK Ltd |

Mr Sidney Yuen, Director of Best Practice Management
presents a "thank you memento" to our CRM Category Sponsor,
Mr. C.H. Fan, Managing Director, Synergis Management Services Limited
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Mr Ronnie Ng, Director of Best Practice Management
Group presents a "thank you memento" to our Technology Deployment
Sponsor,Mr. Lenny Wong, Resident Manager, Best Western Rosedale on
the Park |

Mr Sidney Yuen, Director of Best Practice Management
presents a "thank you memento" to our Innovation Category
Sponsor, Ms Pauline Chan,AVP, Q & E, PCCW Ltd |
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Mr Ronnie Ng, Director of Best Practice Management
Group presents a "thank you memento" to our Simplicity Category
Sponsor, Mr. Daniel Szuc, Principal Usability Consultant, Apogee Communications
Limited |

Mr Sidney Yuen, Director of Best Practice Management
presents a "thank you memento" to our Supply Chain Management
Category Sponsor, Mr. Honda Cheng, Director of Business & Corporate
Development, East Asia Heller Ltd |
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Mr Ronnie Ng, Director of Best Practice Management
Group presents a "thank you memento" to our Best Practice
Awards Supplement Sponsor, Ms. Holly Lau,Head of Corporate Communications,
Hysan Development Co. Ltd |

Mr Sidney Yuen, Director of Best Practice Management
presents a "thank you memento" to our Marketing Sponsor-Ms.
Teresa Au, Head of Training & Employee Development, Hong Kong
& Asia Pacific of HSBC |
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Mr Ronnie Ng, Director of Best Practice Management
Group presents a "thank you memento" to our Welcome Coffee
Sponsor-Ms Connie Leung, Catering Sales Manager, Sheraton Hong Kong
Hotels & Towers |

Mr Sidney Yuen, Director of Best Practice Management
presents a "thank you memento" to our Morning Coffee Sponsor-
Ms. Fiona Tsang,Senior Manager (Product Development), Hongkong Post
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Mr Ronnie Ng, Director of Best Practice Management
Group presents a "thank you memento" to our Exhibition Sponsor-Ms
Ada Ni, Deputy Director of Hartford Institute |

Mr Sidney Yuen, Director of Best Practice Management
presents a "thank you memento" to our Exhibition Sponsor,
Mr. Roland Chong, Director, China of Exel |
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Mr Ronnie Ng, Director of Best Practice Management
Group presents a "thank you memento" to our Media Sponsor,
Ms. Ada Chan, Marketing Director of Hong Kong Economic Times |

Mr Sidney Yuen, Director of Best Practice Management
presents a "thank you memento" to our Supporting Organisation-Mr.
S.H. Pau,Vice President of Projects, Hong Kong Science & Technology
Parks |
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Question & Answer Session
Left to Right: Ms. Teresa Au, Head of Training & Employee
Development, Hong Kong & AsiaPacific of HSBC and Mr. Raymond Yu,
Assistant General Manager of Information Systems, BUPA Health Insurance |

Question & Answer Session
Left to Right:Ms. Kerry Ching,Director, Head of Institutional
Business of Invesco and Mr. Deric Probst-Wallace, General Manager
Property Services,Hysan Development Co. Ltd |
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Question & Answer Session
Left to Right: Mrs. April Chan, Deputy Company Secretary,CLP
Holdings Ltd and Mr. Bevis Leung, Senior Group Manager, Marketing
Services, Urban Group |

Question & Answer Session
Left to Right: :Mr. Roland Chong, Director, China, Exel and Mr.
Antony Morris, Executive Manager Strategic Development,Octopus Cards
Ltd |
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Best
Practice Awards 2002
Best
Practice Awards 2001
Best
Practice Awards 2000
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