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Best Practice Awards 2002

On November 21, 2002, Best Practice Management proudly held the 3rd Annual Best Practice Awards – Best Practice Awards 2002 at Sheraton Hotel and Towers, Hong Kong. Best practitioners in different categories including Supply Chain Management, Training and People Development, Technology Deployment, Innovation, Environmental Management, Compensation & Benefits, Customer Relationship Management and Value Creation, were awarded the Best Practice Award 2002.

At the awards presentation, Mr. James Lu, Executive Director of Hong Kong Hotels Association delivered a beautiful keynote speech on "Importance of achieving best practices in service industries", followed by Mr. Rob Wells, General Manager, North Asia of Peoplesoft, our esteemed Gold Sponsor for the event. The award distribution was followed by presentations by the winners on their best practices.

This year's winners are:

Award Categories Winning Companies Representatives
Compensation & Benefits Fuji Xerox (Hong Kong) Limited Mr. Ramagopal Rao, Managing Director
Customer Relationship Management Hutchison Telecommunications (HK) Limited Mr. Paul Yu, Customer Services Director
Environmental Management New World First Bus Services Limited Mr. Gramham Russell, Chief Engineer
Innovation Jardine Logistics Mr. Lawrence Taylor, Group VP
Supply Chain Management Li & Fung Distribution Group Mr. Samson Tsoi, General Manager
Technology Deployment Best Western Rosedale on the Park Ms. Rosanna Chau, Executive Director
Training & People Development The Hong Kong Jockey Club Mr. Billy Chen, Executive Director
Value Creation Oracle Systems Hong Kong Limited Mr. Arics Poon, Managing Director

We’d like to thank the following companies for sponsoring the Best Practice Awards 2002

SPONSORING COMPANIES Sponsor Type Representatives
PeopleSoft GOLD SPONSOR Mr. Rob Wells, General Manager, North Asia
Hsin Chong Real Estate Management Ltd Sponsor of Customer Relationship Management category Mr. C.H. Fan, Director & General Manager
Fuji Xerox (Hong Kong) Limited Sponsor of Innovation category Mr. Ramagopal Rao., Managing Director
East Asia Heller Ltd Sponsor of Supply Chain Management category Mr. Honda Cheng, Director of Business & Corporate Development
MTR Corporation Limited Sponsor of Training & People Development category Mr. Francis Mok, Management Training & Development Manager
Standard Life (Asia) Ltd Sponsor of Value Creation category Mr. David Hughes, Chief Operating Officer

The event was held on November 21, 2002 at the Sheraton Hotel, TST, Kowloon. Over 300 business executives from different industries attended the function.



Winning & Sponsoring Companies


From left to right : Ronnie Ng, Lawrence Taylor, David Hughes, Rosanna Chau, Arics Poon, Billy Chen, C.H Fan, Rob Wells, James Lu, Honda Cheng, Francis Mok, Paul Yu, Samson Tsoi, Graham Russell, Ramagopal Rao

Mr Ronnie Ng, Director of Best Practice Management presents a "thank you memento" to Mr James Lu, Executive Director of HK Hotels Association
 
Mr Ronnie Ng, Director of Best Practice Management presents a "thank you memento" to Mr Rob Wells,General Manager, North Asia, PeopleSoft

Mr James Lu, Executive Director of HK Hotels Association presents trophy to the Best Practice Winner of Compensation & Benefits, Mr Ramagopal Rao, Managing Director of Fuji Xerox (Hong Kong) Limited
 
Mr James Lu, Executive Director of HK Hotels Association presents trophy to the Best Practice Winner of Environmental Management, Mr Gramham Russell, Chief Engineer of New World First Bus Services Limited

Mr C H Fan, Director & General Manager of Hsin Chong Real Estate Management Ltd presents trophy to the Best Practice Winner of Customer Relationship Management, Mr Paul Yu, Customer Services Director of Hutchison Telecommunications (HK) Limited
 
Mr Ramagopal Rao., Managing Director of Fuji Xerox (Hong Kong) Limited presents trophy to the Best Practice Winner of Innovation, Mr Lawrence Taylor, Group VP of Jardine Logistics

Mr. Honda Cheng, Director of Business & Corporate Development of East Asia Heller Ltd presents trophy to the Best Practice Winner of Supply Chain Management, Mr Samson Tsoi, General Manager of Li & Fung Distribution Group
 
Mr Rob Wells,General Manager, North Asia of PeopleSoft presents trophy to the Best Practice Winner of Technology Deployment, Ms Rosanna Chau, Executive Director of Rosedale Hotel Group Ltd

Mr Francis Mok, Management Training & Development Manager of MTR Corporation Limited presents trophy to the Best Practice Winner of Training & People Development, Mr Billy Chen, Executive Director of The Hong Kong Jockey Club
 
Mr David Hughes, Chief Operating Officer of Standard Life (Asia) Ltd presents trophy to the Best Practice Winner of Value Creation, Mr Arics Poon, Managing Director of Oracle Systems Hong Kong Limited

Mr. James Lu, Executive Director of Hong Kong Hotels Association delivered a keynote speech on "Importance of achieving best practices in service industries"
 
The Gold Sponsor of the Best Practice Awards 2002-Mr. Rob Wells, General Manager, North Asia of PeopleSoft


Question & Answer Session
Left to Right: Mr Graham Russell, Chief Engineer of New World First Bus Services Ltd, Mr Jimmy Chan, Human Resources Manager (Services) of the Hong Kong Jockey Club , Mr Fritz Sommerau, Catering Controller of the Hong Kong Jockey Club, , Ms Christine Lai, VP of ABN Amro Bank
 
Question & Answer Session
Left to Right: Mr Kevin Cheng, Marketing Manager of Oracle Systems Hong Kong Limited, Mr. Cecil Lai, Compensation & Benefits Manager of Fuji Xerox (Hong Kong) Ltd

Question & Answer Session
Left to Right: Mr. Samson Tsoi, General Manager, Li & Fung Distribution Group, Mr. Lawrence Taylor, Group Vice President of Jardine Logistics, Mr. Francis Mok, Management Training & Development Manager, MTR Corporation Limited
 
Question & Answer Session
Left to Right: Mr. Lenny Wong, Resident Manager of Best Western Rosedale on the Park, Mr. Paul Yu, Customer Services Director of Hutchison Telecommunications (HK) Limited
 
 
 
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