It is a great honor for us to bring you to our Best Practice Awards Winners for 2012. On this very special occasion, we would like to congratulate our winning organizations in HK and Asia Pacific. They have demonstrated a high level of professionalism. We would like to take this opportunity to thank our sponsors and our guest of honor this year, Mr Stephen Wong, Director & General Manager, Asia Miles, Cathay Pacific Airways Ltd.



Best Practice Management Group Team Members(left to right): Ronnie Ng, Jenny Lee, Sidney Yuen, Winnie Chow, Yanni Tse, Diwa Longid, Jody Lam, Samuel Poon

Opening Remarks by Mr Sidney Yuen and Mr Ronnie Ng , Directors of Best Practice Management Group

Keynote Speech by the Guest of Honor: Mr Stephen Wong, Director & General Manager, Asia Miles, Cathay Pacific Airways Ltd.
The winners of the Best Practice Awards2012 are:
| Category |
Winning Company |
Executive receiving the trophy |
Grand Award2012 |
DBS Bank (Hong Kong) Limited |
Ms Sharon Cheng, Managing Director, Head of Human Resources, Hong Kong & China, Human Resources |
Best Practice in Corporate Wellness |
DBS Bank (Hong Kong) Limited |
Ms Sharon Cheng, Managing Director, Head of Human Resources, Hong Kong & China, Human Resources |
Best Practice in Customer Experience Management |
The Hongkong Electric Co., Ltd. |
Mr. Raymond Choi, Chief Customer Services Engineer |
Best Practices in Green Development |
Fuji Xerox (Hong Kong) Ltd. |
Ms Katherine Lau - General Manager, Corporate Quality & Sustainability |
Best Practice in Employee Engagement |
CLP Power (Hong Kong) Ltd. |
Mr L.M. Chow, Director, Marketing & Customer Services |
Best Practice in Employee Engagement |
Manulife (International) Limited |
Ms Cecilia Ng, AVP, Learning & Organizational Development, HK |
Best Practices in Enterprise Governance |
Hysan Development Co. Ltd |
Ms Wendy Yung, Executive Director and Company Secretary |
Best Practices in Leadership by Example |
DBS Bank (Hong Kong) Limited |
Ms Lirranna Sun, Managing Director, Head of Corporates 4, Hong Kong, Institutional Banking Group |
Best Practices in Learning Organisation Development |
The Hongkong and Shanghai Banking Corporation Limited |
Ms Wendy Lee, Senior Manager, LTROD and Regional Academy Lead, RBWM ASP, The Hongkong and Shanghai Banking Corporation Limited |
Best Practices in Learning Organisation Development |
MTR Corporation |
Mr David Raymond Leung Chief of Operations Engineering & Chairman of Learning Organisation Working Group |
Best Practices in Mentoring Progamme Development |
New World Development Company Limited |
Ms. Jenny Chiu , General Manager – Human Resources |
Best Practices in Operation Management |
Kai Shing Management Services Ltd. |
Mr. Lewis Y.H. Lam, Assistant General Manager(Property Management) |
Best Practices in Sales & Marketing |
Optiled |
Mr Anthony Wong, General Manager (HK & Macau) |
Best Practice in Technology Innovation |
Hong Yip Service Company Ltd. |
Ir Dr Angus Leung, Head of Information Technology |
Best Practice in Training & Talent Development |
Sanofi China |
Ms Teresa Ho, China Talent Center Director |
Best Practice in Training & Talent Development |
New World Development Company Limited |
Mr. Teddy Liu, General Manager - Corporate & Talent Development |
We'd like to thank the following companies for sponsoring the Best Practice Awards2012
Sponsor Type |
Sponsoring Companies |
Representatives |
Gold Sponsor |
Harbour Grand Hong Kong |
Ms Elaine Chow, Director of Sales & Marketing |
Category sponsor |
Hysan Development Co. Ltd |
Ms Wendy Yung, Executive Director and Company Secretary |
Category sponsor |
Australia and New Zealand Banking Group Ltd. |
Mr Jeffrey Chin, Business Development and Product Manager, Commercial Banking |

Ms Wendy Yung, Executive Director and Company Secretary, Hysan Development Co. Ltd. presented the award trophy to the winner of the Best Practice in Corporate Wellness, Ms Sharon Cheng, Managing Director, Head of Human Resources, Hong Kong & China, Human Resources of DBS Bank (Hong Kong) Ltd.

Mr Jeffrey Chin, Business Development and Product Manager, Commercial Banking, Australia and New Zealand Banking Group Ltd. presented the award trophy to the winner of the Best Practice in Customer Experience Management, Mr. Raymond Choi, Chief Customer Services Engineer, The Hongkong Electric Co., Ltd.

Mr Jeffrey Chin, Business Development and Product Manager, Commercial Banking, Australia and New Zealand Banking Group Ltd. presented the award trophy to the winner of the Best Practice in Green Development, Ms Katherine Lau, General Manager, Corporate Quality & Sustainability of Fuji Xerox (Hong Kong) Ltd.

Mr Stephen Wong, Director & General Manager, Asia Miles, Cathay Pacific Airways Ltd. presented the award trophy to the winner of the Best Practice in Best Practice in Usability and Simplicity, Ms Scarlette Leung, Director, Corporate Business Planning and Programme Management of the Hong Kong Jockey Club

Mr Stephen Wong, Director & General Manager, Asia Miles, Cathay Pacific Airways Ltd. presented the award trophy to the winner of the Best Practice in Employee Engagement, Mr L.M. Chow, Director, Marketing & Customer Services of CLP Power (Hong Kong) Ltd.

Mr Stephen Wong, Director & General Manager, Asia Miles, Cathay Pacific Airways Ltd. presented the award trophy to the winner of the Best Practice in Employee Engagement, Ms Cecilia Ng, AVP, Learning & Organizational Development, HK, Manulife (International) Limited

Mr Stephen Wong, Director & General Manager, Asia Miles, Cathay Pacific Airways Ltd. presented the award trophy to the winner of the Best Practice in Enterprise Governance, Ms Wendy Yung, Executive Director and Company Secretary of Hysan Development Co. Ltd

Mr Stephen Wong, Director & General Manager, Asia Miles, Cathay Pacific Airways Ltd. presented the award trophy to the winner of the Best Practice in Leadership by Example, Ms Lirranna Sun, Managing Director, Head of Corporates 4, Hong Kong, Institutional Banking Group of the Hong Kong Jockey Club.

Mr Stephen Wong, Director & General Manager, Asia Miles, Cathay Pacific Airways Ltd. presented the award trophy to the winner of the Best Practice in Learning Organisation Development, Ms Wendy Lee, Senior Manager, LTROD for Retail Banking and Wealth Management, Asia Pacific of the Hongkong and Shanghai Banking Corporation Limited

Mr Stephen Wong, Director & General Manager, Asia Miles, Cathay Pacific Airways Ltd. presented the award trophy to the winner of the Best Practice in Learning Organisation Development, Mr David Raymond Leung Chief of Operations Engineering & Chairman of Learning Organisation Working Group of MTR Corporation.

Mr Stephen Wong, Director & General Manager, Asia Miles, Cathay Pacific Airways Ltd. presented the award trophy to the winner of the Best Practice in Mentoring Program Development, Ms. Jenny Chiu , General Manager ,Human Resources of New World Development Company Limited

Ms Elaine Chow, Director of Sales & Marketing, Harbour Grand Hong Kong presented the award trophy to the winner of the Best Practice in Operation Management, Mr. Lewis Y.H. Lam, Assistant General Manager (Property Management) of Kai Shing Management Services Ltd.

Ms Elaine Chow, Director of Sales & Marketing, Harbour Grand Hong Kong presented the award trophy to the winner of the Best Practice in Sales & Marketing, Mr Anthony Wong, General Manager (HK & Macau) of Optiled.

Ms Elaine Chow, Director of Sales & Marketing, Harbour Grand Hong Kong presented the award trophy to the winner of the Best Practice in Technology Innovation, Ir Dr Angus Leung, Head of Information Technology of Hong Yip Service Company Ltd.

Ms Elaine Chow, Director of Sales & Marketing, Harbour Grand Hong Kong presented the award trophy to the winner of the Best Practice in Training & Talent Development, Ms Teresa Ho, China Talent Center Director of Sanofi China

Ms Elaine Chow, Director of Sales & Marketing, Harbour Grand Hong Kong presented the award trophy to the winner of the Best Practice in Training & Talent Development, Mr. Teddy Liu, General Manager - Corporate & Talent Development of
New World Development Company Ltd.

The Best Practice Grand Awards2011 Winner, Ms Scarlette Leung, Director, Corporate Business Planning and Programme Management of the Hong Kong Jockey Club presented the award trophy to this year Best Practice Grand Awards winner, Ms Sharon Cheng, Managing Director, Head of Human Resources, Hong Kong & China, Human Resources of DBS Bank (Hong Kong) Ltd.

The Best Practice Grand Awards2012 winner, Ms Sharon Cheng, Managing Director, Head of Human Resources, Hong Kong & China, Human Resources of DBS Bank (Hong Kong) Ltd. gave a thank you speech to all audiences. |

Grand Awards2012 trophy |

Mr Sidney Yuen and Mr Ronnie Ng, Directors of Best Practice Management presented a "thank you memento" to the Guest of Honor, Mr Stephen Wong, Director & General Manager, Asia Miles, Cathay Pacific Airways Ltd.

Mr Sidney Yuen and Mr Ronnie Ng, Directors of Best Practice Management presented a "thank you memento" to the Gold Sponsor, Ms Elaine Chow, Director of Sales & Marketing, Harbour Grand Hong Kong

Mr Sidney Yuen and Mr Ronnie Ng, Directors of Best Practice Management presented a "thank you memento" to the category sponsor, Ms Wendy Yung, Executive Director and Company Secretary, Hysan Development Co. Ltd.

Mr Sidney Yuen and Mr Ronnie Ng, Directors of Best Practice Management presented a "thank you memento" to the category sponsor, Mr Jeffrey Chin, Business Development and Product Manager, Commercial Banking, Australia and New Zealand Banking Group Ltd..

All the Winners and Sponsors Representatives
Winners Panel Best Practice Sharing sessions: Leaders of winning companies are invited on stage to take part in the Panel Discussion

Mr. Raymond Choi, Chief Customer Services Engineer,The Hongkong Electric Co., Ltd.

Ms Scarlette Leung, Director, Corporate Business Planning and Programme Management, The Hong Kong Jockey Club

Ir Dr Angus Leung, Head of Information Technology, Hong Yip Service Company Ltd.

Mr. Lewis Y.H. Lam, Assistant General Manager(Property Management), Kai Shing Management Services Ltd.

Mr Anthony Wong, General Manager (HK & Macau) ,Optiled

Ms Katherine Lau - General Manager, Corporate Quality & Sustainability, Fuji Xerox (Hong Kong) Ltd

Ms Sharon Cheng, Managing Director, Head of Human Resources, Hong Kong & China, Human Resources, DBS Bank (Hong Kong) Ltd.

Ms Wendy Yung, Executive Director and Company Secretary, Hysan Development Co. Ltd

Ms Cecilia Ng, AVP, Learning & Organizational Development, HK, Manulife (International) Ltd.

Mr L.M. Chow, Director, Marketing & Customer Services, CLP Power (Hong Kong) Ltd.

Ms Teresa Ho, China Talent Center Director, Sanofi China

Mr. Teddy Liu, General Manager - Corporate & Talent Development, New World Development Company Ltd.

Ms Wendy Lee, Senior Manager, LTROD and Regional Academy Lead, RBWM ASP, The Hongkong and Shanghai Banking Corporation Ltd.

Mr David Raymond Leung Chief of Operations Engineering & Chairman of Learning Organisation Working Group, MTR Corporation

Ms. Jenny Chiu , General Manager – Human Resources, New World Development Company Ltd.

Ms Lirranna Sun, Managing Director, Head of Corporates 4, Hong Kong, Institutional Banking Group, DBS Bank (Hong Kong) Ltd.

Closing speech by Mr Ronnie Ng and Mr Sidney Yuen, Directors of Best Practice Management
Team Photos

Team members of CLP (Hong Kong) Ltd.

Team members of DBS Bank (Hong Kong) Ltd.

Team members of the Hongkong Electric Co., Ltd.

Team members of the Hong Kong Jockey Club

Team members of Hong Yip Service Company Ltd.

Team members of Hongkong and Shanghai Banking Corporation Limited

Team members of Kai Shing Management Services Ltd.

Team members of Manulife (International) Limited

Team members of MTR Corporation

Team members of New World Development Company Limited

Team members of Optiled
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