BEST PRACTICE AWARDS 2002
From the Editor
From the HBC
Message from Directors
Message from Guest of Honor
Innovation: Jardine's Ongoing Process
Delivering Value Through Continuous Improvement
Delivering Maximum Value to Customers
Effective Technology Deployment Reaps Huge Rewards
Being at the forefront
HKJC's Journey to Excellence
Satisfied Staff Spells Success
Core value: "Providing first class public transport service while caring for the environment."
BEST PRACTICE
Human Capital Management Best Practices: Leading Indicator of Shareholder Value
BEST PRACTICE RESOURCES
How Offshore Outsourcing Firms Can Succeed & Prosper
OFF THE SHELF
New training technologies
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