From the Editor

From the HBC

Message from Directors

Message from Guest of Honor

Innovation: Jardine's Ongoing Process
Jardine Logistics, our Best Practice Award winner for Innovation, is one of the global leading 3rd party logistics and supply chain management services providers specialized in Asia. Capitalizing on their knowledge and skill, they champion innovation to maintain their competitive edge in their industry. At Jardine Logistics, they challenge themselves to do things in a better way and apply innovations to add more value to their customers, according to David Clymo, Group Chief Executive of Jardine Logistics.

Delivering Value Through Continuous Improvement
It is one thing to win business as a supply chain service provider but it's a whole other playing field when the provider, on its own initiative, begins to look at cutting costs, adding value and delivering enhanced services to its partners. This is what makes you the preferred partner and this is the secret to success for two of Li & Fung's Distribution Group's divisions; JDH Marketing and IDS Logistics have never stopped asking: how can we better distribute our partners' products?

Delivering Maximum Value to Customers
Hutchison Telecom, with a huge customer base of 1.7 million customers and 17 years of experience in the telecom industry , is the winner of this year's Best Practice Award in the Customer Relationship Management category. "As a customer-centric organization, we are dedicated to delivering maximum value to our customers," says Paul Yu, Customer Services Director of Hutchison Telecom, "We value every opportunity to serve the needs of our customers and ensure they are satisfied."

Effective Technology Deployment Reaps Huge Rewards
Best Western Rosedale on the Park is the proud winner of this year's Best Practice Award for Technology Deployment. Rosedale on the Park takes pride in being the first cyber boutique hotel in Hong Kong. They are in the forefront in using latest technology to devise service products to surprise and delight their customers. We spoke to Maria Lee, General Manager of the hotel, who made the concept of a cyber hotel a reality.

Being at the forefront
Oracle is the Best Practice Winner this year in the category, value creation. Part of the Silicon Valley based Software Company founded in 1977 Oracle Hong Kong is a market leader in the region. Its Hong Kong and Macau offices have about 170-180 employees who are part of a larger pool of 43000 people worldwide. We spoke to Managing Director Arics Poon to understand his concept of value creation.

HKJC's Journey to Excellence
"We are good. But we can be better," was the message delivered to the team of Membership Services Division of the Hong Kong Jockey Club, by their Executive Director, Mr. Billy Chen. To make this belief come true and to become the object of benchmarking in the industry, all the staff from this division got together to start off their "Our Journey to Excellence" program. This was a training and development program aimed at being the best membership club in Asia and to be recognized by its members as well as the hospitality sector as a market leader in all aspects of the hospitality industry. We were joined by 4 strong leaders who formed a team to work together in making the belief a reality.

Satisfied Staff Spells Success
Ramagopal Rao, as Managing Director and acting Human Resources Director of Fuji Xerox Hong Kong has unique insight into and also a vested interest in the development of genuine employee satisfaction. Even in the turbulent economic environment of recent years, Rao has remained passionate in his belief that "if you're fair to your staff, the returns are tremendous."

Core value: "Providing first class public transport service while caring for the environment."
Winner of the Best Practice Award for Environment Management, New World First Bus Services Limited(NWFB), upholds a mission to provide top quality transport services in a clean and healthy environment. Its vision is dedicated to making Hong Kong's environment friendly and green, while working with the Government and joining hands with and supporting green groups to actualize environmental preservation concepts.

Human Capital Management Best Practices: Leading Indicator of Shareholder Value
There's finally solid proof that employees are an important asset that boosts shareholder value. Equipped with PeopleSoft's new Human Capital Management (HCM) products, organizations can develop employee skill sets and align employee contributions to corporate goals.

How Offshore Outsourcing Firms Can Succeed & Prosper
Joe Vales, founder and senior partner of US based Vales Consulting Group, provides his views on offshore outsourcing.

New training technologies
Training and development systems have changed radically over the past 20 years, largely due to the explosive growth in information technology. Both technology and training face critical challenges.Technology-Based Training (TBT) is at the confluence of the two worlds. Technology offers the power to transform learning. This is the first book devoted to exploring TBT. It examines the new technologies, strips them of their mystique and asks fundamental questions about how effective and relevant they are for training delivery.