Perspectives on People: Performance & Rewards
Talent Management remains critical even in the face of economic turbulence. Economic turbulence may have prompted organizations to tighten their belts -- but it hasn"t taken people off the business priority list.

Benefits Differ for Hong Kong "Expatriates" in China
Although employees from the Special Administrative Region may still regard themselves as expatriates when posted in China, their compensation and benefits packages show that their employers may not quite agree, says Vincent Gauthier, General Manager of Hong Kong operations of Hewitt Associates.

Retaining Top Talent in a Competitive Market
Successful Companies Develop Integrated Retention Programs to Keep Top Talent from Leaving for the competition.

Study Shows How PeopleSoft Puts Best Practices into Play
Implementing PeopleSoft-supported best practices as part of an overall best practice-driven program can save you big money in efficiencies.Just how much might surprise you.

Best Practices in Resolving Customer Complaints
When people have a problem with something, they have two options. They tell others about it or they keep quiet. In business, when customers feel dissatisfied with products or services, they either complain or they walk away. If they keep quiet, there is no way to fix their dissatisfaction, and the opportunity is lost. The HK Benchmarking Clearinghouse has been conducting benchmarking studies to determine the best process of handling customer complaints, understanding the gap and help close this gap by taking appropriate action.

Australian Outsourcing Growth Gambols On
The following article on the tremendous growth of outsourcing in Australia is written by Dr. Marq R. Ozanne, Ph.D.of Enhanced Benefits Associates for Dun & Bradstreet Australia.

Achieving Success Through Six Sigma
The founder of the leading US "Six Sigma Forum" magazine, Dr. A. Blanton Godfrey was in Hong Kong recently. He answered questions on Six Sigma and how it brings and brought success to major corporations.

Winning The Talent Wars
"Really great managers stand up for the future of the organization, even if the organization doesn't appreciate it. Tulgan's smart, crisp, light-handed prose makes such radical notions sound downright commonsensical." -- Fortune

Letter from the editor

From the HBC