Filling Up the Vaccum Of Shareholder Activism
Webb-site.com provides an independent commentary on corporate and economic governance, business, finance, investment and regulatory affairs in Hong Kong. They recently outlined the HAMS proposal for filling the vacuum of shareholder activism in Hong Kong. In the following article, David Webb, creator of Webb-site.com explains why shareholder activism is rare in Hong Kong; why good corporate governance is important to Hong Kong as well as the HAMS initiative.

HK's Corporate Governance Hero
Hysan Development Company Ltd. was recently awarded the HKSA 2001 Corporate Governance Disclosure Gold Award for the Hang Seng Index category, by the Hong Kong Society of Accountants for their commitment towards corporate governance as well as good corporate governance practices. We spoke to Mr. Peter Lee, Chairman and Managing Director of Hysan Development on the award as well as their corporate governance practices.

Best Practice Awards 2001
On November 14, 2001, Best Practice Management recognized best practices in ten different categories (supply chain management, strategic global branding, technology deployment, people deployment, people development, compensation and benefits, value added training, value creation, innovation, and environmental management) by presenting Best Practice Awards 2001, the annual awards dedicated to find the best practitioner across various industries. The award ceremony was followed by best practices sharing session where presentations were made by the winners on their best practices. We provide a brief write-up on the best practices shared by the winners.

UA Continues To Create Value
Hong Kong's popular UA Cinemas have brought the best the world has to offer to the people of Hong Kong as far as movie viewing is concerned. As part of that concerted effort they have introduced the multiplex system, pre-booking through telephone, Internet booking and now personalized movie viewing - the Directors Club. We spoke to Donald Meyer, Director, Lark International Holdings Ltd.; Bob Vallone, General Manager, UA Cinema Circuit; and Karen Wong, Manager of Cityplaza Cinemas to know more about Director's Club, a new value added proposition by UA Cinemas.

Where Are You In the CRM Evolution?
What do "better information" and "improved service" mean for today's leading companies? The following article gives an insight on CRM strategies and excellence model.

Best Practices in Managing Your Outsourcing Service Providers
Want to manage your outsourced call center better? Developing effective service level agreements (SLA)s may be the answer.

Networked Storage Pays Off
According to senior IDC analyst Graham Penn, networked storage can reap rich rewards. In a recently published IDC report, which surveyed companies that had upgraded from server-attached storage to networked storage, Penn confirmed that they had realised a surprising range of benefits. The before-and-after study focused on customers of storage giant EMC, and aimed to establish whether the companies' expectations, particularly in savings and growth, were being fulfilled.

Emotional Value: Creating Strong Bonds With Your Customers
How to gain competitive edge by providing emotional value for customers and positive environment for employees? Experts Janelle Barlow and Dianna Maul present the Five-Step plan.

Letter from the editor

from the HBC