Message from Directors

Message from Guest of Honor

People Solutions Come Easily to Ricoh
Ricoh Office Solutions (Ricoh), formerly known as Gilman Office Automation, is the winner of this year's Best Practice Awards in the category "People Development" The organization has been a pioneer in Hong Kong in terms of staff training and career development programs. It aims to "provide top-class professional services and solutions, care for its people, the community and the environment."

Dah Sing Breeds Innovation
Dah Sing Bank is the winner of the Best Practice Award for Innovation. It really comes as no surprise as the bank is headed by a very innovative leader, Derek Wong, Managing Director of Dah Sing who says all the innovative ideas take roots while he is on a business trip. And in the words of Shera Lee, General Manger of Dah Sing Bank, "Having an innovative leader, builds the culture of innovativeness in our organization." Best Practice Management met both Wong and Lee to learn more about their trials, tribulations, experiences, successes...

An Employer Of Choice
The merging of Jardine Fleming, JPMorgan and Chase Manhattan Bank that happened within a span of the year 2000, necessitated the harmonizing and integration of compensation and benefits for employees of the three companies. While their diversified businesses are complementary to each other, their corporate cultures are vastly different.But that did not deter them from doing the best for their employees and the result is an excellent compensation and benefits package to ensure they can truly position themselves to be the "employer of choice"

Deploying The Right Technology
As the leading Hong Kong business portal, bigboXX.com is a model for e-commerce evidenced not only in the technology being incorporated but the success of the company itself. In an era where many big dreams of the dot com world have not become reality, bigboXX.com has become a visionary through the use of excellent e-commerce solutions and strategic approach in implementation of services.

Integration of Integrals
Luen Thai International Group started as a family venture in the 1960s and although it is relatively new to the apparel trade, it has grown into one of the largest apparel manufacturers on an international scale. With a discernible commitment to becoming a world-class company, Luen Thai has revolutionized its supply chain management system, by streamlining the structure and fine-tuning it to build world-class systems and processes making it highly proficient and functional for its global network of customers and partners, thus making them the winner of the 2001 Best Practice Award for Supply Chain Management.

Higher Value Creation Strengthens Customer Satisfaction
Value creation is a never-ending process in this competitive world. If you cannot keep creating value and adding value to your products and services, you will be left far far behind in this rat race . It also might mean a complete rethink of your corporate mission as ultimately stakeholders and customers are looking for companies that keep creating value for them. We speak to Danny Cheung, Hong Kong Country Manager of MasterCard International who articulates their value creation strategy that describes their edge over others.

She's A Fan
The Mandarin Oriental Hotel is this year's best practice winner for the category, 'Strategic Global Branding'. Its excellence in service is well established in the region and beyond. We spoke to Group Public Relations Manager Chantal Hooper to learn more about the vision of this luxury hotel chain to expand its brand internationally.

Allen Perkins -Preserving Mother Nature
The Allen Perkins Group believes that as a part of nature's eco-system, we need to respect nature and take care of it because we are affected by the health of our environment, both mentally and physically. And this makes them the winner of our best practice award for environmental management. We spoke to Elsa Pau, their Group Managing Director on her efforts to make this place a better place to live in and to learn from her best practices.

Training Tied to Business Strategies
"Training is closely tied to our business strategies," says Teresa Chu, Training and Development Manager, Shui On Construction and Materials Limited. Shui On is the winner of our Best Practice Award for Value-Added Training. We spoke to Teresa Chu to know more about their success factors.

HR Cyber-series
A Best Practice in People Deployment - Organizations need a people deployment strategy to ensure their people skills inventory are in place so that they can deploy the right people at the push of a button. Employees are expected to perform multi-tasks. These companies have a fluid or project based structure.And the accolades go to Rockwell Automation for being the winner of the Best Practice Award 2001 for People Deployment category.

From the Editor

From the HBC

From Chaos to Coherence (Book Review)
Peak performance feels fantastic to your employees and looks fantastic to your customers, stakeholders, and shareholders. Doc Childre's and Bruce Cryer's book explains how bringing more heart into your organization can result in peak performance.