The organization self-assessment is a 2-week intensive process of identifying strengths and areas for improvement of an organization's management system. It is facilitated by the HBC Limited (HBC) using the Baldrige Quality Criteria

Organizations need this assessment for a number of reasons:

1. To act as a preliminary exercise for formal submission of the Quality Award
2. To validate current strategy and direction and identify gaps and opportunities
3. To develop teamwork and to ensure decisions and priorities are based upon facts and customer feedback

The organization will receive the following:

1. Half day Kick Off Meeting for management; it will provide the team with fundamental understanding of the Quality Award Criteria and how they can be used to improve organizational performance
2. Research; Review company's available information such as operation and quality reports, annual operation and strategic plans, interview a cross section of managers and staff
3. High-level Assessment report showing each of the category's score, observation, strengths and issues. The findings will be shared and discussed at the half-day wrap up session.

The assessment uses the Baldrige Criteria as the framework. We gather information and analyze areas in leadership, strategic planning, human resources development, customer and market knowledge, information system, process management and business results.

The data gathering and analysis take place during the first week. The second week consists of discussions, development of the priorities and identification of strengths and areas for improvement.

HBC Limited (HBC) is a non-profit source for performance improvement, best practice knowledge and network, research and consulting services. We promote benchmarking and sharing of Best Practices knowledge among companies in China and Hong Kong.

Sidney Yuen has worked, consulted and spoken regionally for over 20 years. He introduced the concept of the Baldrige Quality Award into HK in 1991. He had been the Founding Chairman of the HKMA Quality Award's Board of Examines for five years.

Sidney is Chairman of the HBC Limited and the HK Call Centre Association. He is also the Founding Secretary of the Management Consultancies Association of HK.

Prior to these current positions, Sidney was Director at American Express and Practice Head of the Change Management Practice at Andersen Business Consulting. Greater China.